Tel Reservations:-01263838967

Our Restaurant

Please also note the following: Our Restaurant is open Wednesday -Sunday It is very popular with our guests and can
get extremely busy, and we ask that guests who book on Bed and Breakfast terms but would like a table for dinner book at least 24 hours before arrival and by the end of breakfast each day during your stay.

In no circumstances can we offer dinner to any guest
who does not Book before arrival?

Dinner is served at 7 pm and Breakfast 8.15 am- 9.30 am

The hotel also offers a selection of Picnic Hampers which again must be pre-booked 24hrs before they are required. Your Picnic can be delivered to your room on arrival for a Light Lunch or as an alternative to Dinner in the restaurant. Our Hampers are also ideal for guests arriving later and cannot make Dinner service at 7 pm

Swimming Pool
Our Pool is available in Private 1-hour slots from 7 am-4 pm and 6 pm-9 pm
The Period of 4 pm – 6 pm as of 28/09/2023 will be an open swim with all guests able to use the pool without booking a slot
We advise guests who wish to have a private swim to book their slot as soon as possible to get the time they require rather than what we have left.

Our Website
By using this website and Felbrigg Lodge Hotel’s online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Felbrigg Lodge Hotel.

In the Terms & Conditions set out below, “you” and “your” refer to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Felbrigg Lodge Hotel.

Please print and retain a copy of this Agreement for your records as it may be occasionally updated.

Unfortunately not all members of society today are pleasant people We will never be able to Guarantee 100% satisfaction for all guests’ stays, and whilst wishing to hear of any problem you may experience we will never accept Verbal, Physical or Written abuse of Us or Our Staff

Any guests conducting themselves in such a manner will be asked to settle their accounts and leave the premises. Any unpaid outstanding monies owed to the hotel will in all cases be taken up in the courts of the United Kingdom

1. Making a Booking:

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Hotel Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post.

If on arrival at the Hotel, you cannot present a valid confirmation you do not have a booking we will always try to be of help if we can.

Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Felbrigg Lodge immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking.

We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for the inaccurate information that you have supplied.

2. Paying for your booking:

Credit or debit card details will be required when you make your booking, a £5.00  deposit will be required at the time of booking. However, we will require your credit or Debit card details and If you cancel within 72 hours of arrival we reserve the right to charge your card for the full amount of your stay.

We strongly recommend guests have holiday cancellation Insurance.

Guests staying with us from agencies like Booking.com Expedia Etc must present us with a valid card on arrival 

All guests will be billed on the card they provide us with on the morning of departure for the balance on your account and any extras you have had.

Please ask if you require a copy of this on departure.

All Bookings made on the Day of arrival will be required to be paid for in full at the time of booking.

.
With some special offers and packages, Full payment in advance may be required. All Bookings Made through Voucher sites are completely Non-refundable or transferable in the Event of Cancellation.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved on your departure from the hotel.

3. Prices & Price changes

All prices are based on 2 Adults sharing an En Suite room.

Children.
Children sharing a parent’s room are charged £40.00 Per night Bed and Breakfast. children’s dinners will be charged as an extra dependent on what the child eats.

Guests 13+ will be charged as adults. They will be charged £50.00 per night Bed and Breakfast Per Night and other food at the prevailing rate at the time of their stay.

Felbrigg Lodge Hotel reserves the right to increase or decrease the price of unsold breaks or any of its other services at any time.

The price of your chosen break will be confirmed when your booking is made and, except for any errors, we will not increase this price once it has been confirmed.

We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error.

We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Price Guarantee

On receipt of written confirmation, the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation.

5. Amendments to your booking:

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to info@felbrigglodge.co.uk as soon as possible.Repeated amendments are subject to £25.00. administration Fee. Amendments are subject to availability and those made within the cancellation period (see below) may also be subject to cancellation charges.

6. Cancellations by Guest:

Bookings cancelled less than 3 days (s) before 21:00 on the day of check-in will incur a charge of the full amount of their stay.
All Cancellations must be in writing.

7. Cancellations and changes made by Felbrigg Lodge Hotel

In the unlikely event that a hotel is unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard.

If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund.

This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Hotel Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned to leave the hotel.

No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

8. Additional Requests:

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be before you arrive at the hotel, giving reasonable advance notice.

9. Third-party suppliers

Elements of your break may include services supplied by third parties (for example golf, tickets to local attractions, etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide.

You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.

10. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned.

We will advise you if we are unable to make such a provision.

If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

11. Circumstances beyond our control:

We cannot accept responsibility for unforeseen circumstances beyond our control, and no refunds will be given in these circumstances.

These include (but are not limited to) adverse weather conditions, fire, riot, war, mechanical breakdown, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party.

Full payment for any such damage or loss must be paid to the hotel owner or manager on demand.

If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

12. Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.

Unfortunately, we will never be able to Guarantee 100% satisfaction for all guests stays and whilst wishing to hear of any problem you may experience we will never accept verbal or Physical abuse of us or our staff any guests conducting themselves in such a manner will be asked to settle their accounts and leave the premises. Any unpaid outstanding monies owed to the hotel will in all cases be taken up in the courts of the United Kingdom

If for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to DeeDee Lomax Felbrigg Lodge Hotel School Rd Aylmerton Norwich Norfolk NR118RA

13. General Information

Accommodation: As a minimum, all bedrooms feature a private en suite bathroom with either a bath & shower or a shower.

Colour television, tea/coffee making facilities. Several bedrooms feature facilities in addition to those stated above.
Swimming Pool

 We offer guests the private use of our indoor pool, but the management reserves the right to access the pool and Hot tub area at any time to ensure water quality and pool rules are being observed.

Opening hours: The owners or a team member are avaiable from 7.30 am until 9.00 pm. If you wish to check in to the hotel out of these hours, please discuss with reception at the time of booking.

Payment Methods: We accept credit and debit cards,(Excluding AMEX and DINERS) cash, and cheques.

Check-in: Your room(s) will normally be available by 2.30 pm. If you wish to arrive earlier please telephone reception to see if it is possible.

Check-Out: We ask that you vacate your room by 10.30 am.

Parking: There is ample free parking at the rear of the hotel.

14. Children’s Policy

Whilst we are more than happy to feed your little ones.
A few ground rules must apply for the enjoyment of ALL the residents….

Should your baby/toddler become unhappy during your meal, they must be removed from the restaurant until they have stopped crying.

If they are past their sell-by date and cannot be consoled we will serve the remainder of your meal in your room. This will allow everyone to relax and enjoy their evening.

We have had children of our own and know how stressful it is for all concerned. We are more than happy to provide early dinner for all your family, or high tea for the little ones and you eat later. Just ask! We are here to help.

Please Note All Room rates are for 2 People
Extra Beds for Children Sharing in Parents Room are £35.00 Per Night B&B up to 12 years.

Guests 13+ will be charged as adults.

Any children must be declared on making your reservation either online or by telephone.

15. Pets

Pets are accepted in the hotel in certain nominated rooms Briar, Bracken, Bramble, Willow, and Hedgehog Cottage. please ask at the time of booking.

No pets are allowed in the restaurant( excluding guide dogs) However guests and their pets are welcome to take Breakfast and Dinner in the conservatory.

Owners leaving pets unattended in a room must ensure they are left in a suitable travel crate If this is not the case owners will be liable for any damage caused and will be charged at full repair and reinstatement cost.

Pets are charged at £10.00 Per Pet Per Night.

Smoking Policy:

Felbrigg Lodge Hotel is a non-smoking hotel throughout. Outside smoking areas are available

17. Taxes:

All prices include VAT tax at the prevailing rate at the time a payment is made.

18. Tourist attractions:

To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions before travelling to the hotel or the attraction concerned.

19. Accuracy of information on this website:

Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date.

It is always advisable to check specific details that may be relevant to your booking before making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control.

We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

20. Insurance:

It is your responsibility to ensure that any Insurance cover you have provides adequate cover for your needs and covers the duration of your stay.

21. Our liability to you:

We accept liability for, services booked via the Felbrigg Lodge Hotel Hotel website under the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

22. Third-party websites and viruses

Felbrigg Lodge Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotels or our organization that may be found on third-party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from the Felbrigg Lodge Hotel website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure are prohibited.

In the event of our website fails to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

23. Copyright (c) Felbrigg Lodge Hotel LLP. All rights reserved.

All copyright and other intellectual property rights in all text, images, sounds, and other materials on this site are the property of Felbrigg Lodge Hotel and its affiliated companies.

No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication, or site.

All names, logos, trademarks, service marks, trade dress, and trade names are proprietary to Felbrigg Lodge Hotel and may not be used by anyone for any purpose without our prior express written consent.

Framing or utilizing framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets and take infringement of them seriously.

It is illegal to use any robot, spider, or another automatic device, or manual process to monitor or copy the Site or the contents or information without our prior express written consent.

The use of any such material on any other Web, Internet, intranet, extranet, or other site or computer environment is strictly prohibited.

Information on our site is intended for your reference only. If you have any specific queries you should contact Felbrigg Lodge Hotel direct.

Felbrigg Lodge Hotel nor any party involved in creating, producing, or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site.

24. Courtesy to Other Guests

All guests will be courteous to others especially after 10 PM.

Excessive noise and disruption after this time that causes us to have to compensate a guest please beware YOU WILL BE CHARGED FOR THE COMPENSATION this is non-negotiable. We pride ourselves on the quiet tranquil surroundings and do not expect guests to violate

9

We will hold items of lost property for 1 month after which they will be disposed of . It is your responsibility to check that you have all your personal belongings with you on departing the Hotel.

Items will be posted on request but a charge will be made to cover our time and postage.

Here at Felbrigg Lodge Hotel in North Norfolk we take your privacy seriously and only use your personal information to provide the products and services you have requested from us. We are the data controller in respect of any personal data we collect about you and we have appointed a data protection officer who is responsible for monitoring our data protection compliance.

Privacy Policy

We collect and process your personal information & data in the following ways:

On our websites when you visit or make or manage a reservation; when you use our contact forms for an enquiry; email sign up, event enquiry

In our Reception/Reservation/Sales departments from your correspondence

If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you for record or training purposes, to improve the quality of our offering and to prevent and detect fraud

When you enter our competitions

When you register at Reception on arrival

We are also working closely with third parties (including for example, Online Travel Agents Booking .com, TripAdvisor, Expedia Etc) and may receive information about you from them.

We may use your personal information & data in the following ways:-

To administer a booking, event or reservation

Send you emails or call you in relation to your stay

To contact you on departure to complete a questionnaire

To send you marketing & promotional emails should you opt in to this service.

To provide you with dietary specific meals when you book a meal / dine with us by collecting information regarding your dietary requirements

Other communications for example responding to requests or general customer service

Sensitive personal data

We do not collect sensitive personal data (such as racial or ethnic origin, nationality, political opinions, religious beliefs, etc) unless it is volunteered by you. In order to tailor product offers to your circumstances we may sometimes ask for information such as your age or any disability that you may have. As with all data, it is entirely up to you to decide whether or not you are happy to provide this information. Sensitive personal data will only be used in order for us to fulfil our contract with you to provide the services that you have requested. We may use data provided by you to serve you better and meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information simply to browse our website.

Credit/Debit Cards

We use a secure website ( Currently the Eviivo Property management System) to obtain your credit/debit card information in order to process any purchases/bookings made on our site. Credit/debit card information may also be requested over the phone when a booking is being made. We will never ask you to send us this information electronically. All such information is stored on a secure system and will only be accessed when necessary to take payments as outlined in our Terms & Conditions. This data will kept for as long as is necessary to fulfil your contract with us (unless a longer retention period is required or permitted by applicable law) before being disposed securely.

opt out

Marketing & Promotional e-mails provide a link at the end of the e-mail to unsubscribe from that service.

Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to third parties

We do not share your data with any other company for marketing purposes

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law

We may share your data with banks and payment providers, to authorise and complete payments

We may pass your information to our third-party service providers, agents, sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our or your behalf (for example to process payments and send you email i.e. Eviivo, Mailchimp). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We work with carefully selected Online Travel Agents (OTAs Booking.com, Expedia, Late Rooms etc). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. room type purchased and dates of stay) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Our website

The Webmasters

of Felbrigg Lodge – Nathan Lomax & Philip Lomax. Published under license from the Author, Felbrigg Lodge.

By using this website, you agree to be bound by our terms and conditions relating to Privacy, Copyright and use of Cookies. The following statements relate to this website – www.felbrigglodge.co.uk– known in this statement as Felbrigg Lodge.

Our Website includes social media features, such as the ‘Facebook Like button’ and Widgets, such as the ‘Messenger’ service that runs on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Important – How We Use Cookies

How we use cookies –

Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (or possibly when you browse), in order to track traffic flows and to additionally make our website easier for you to use.

Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long.

You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

Selecting not to receive cookies can mean that certain services, such as Felbrigg Lodge or previous registration identification cannot then be provided.

It is worth noting that some of the third parties present on our website may also issue cookies. Third parties may place and / or read cookies on their web browser as a result of Advertisements being viewed on our websites.

Text

All text on pages within this domain is © Copyright Felbrigg Lodge unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988. This includes all of the content and all files that can be downloaded from this site. This includes PDF Training Manuals, Audio and Video files.

Whenever text has been gathered and included in these pages by this domain we have no objection to the use of that text for the purposes of any personal or educational use or private research. However, any use of the text in these pages for any commercial purposes is not authorised unless a license is first obtained from the original Author Felbrigg Lodge.

Please apply to the webmasters of this site at info@felbrigglodge.co.uk

Photography

All photographic images in pages within this domain are © Copyright, unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988, or are used under license. Felbrigg Lodge and/or the named photographer own copyright in all photographs displayed on this web site.

These photographs may not be used unless a license is first obtained from Felbrigg Lodge or the named/credited photographer.

Please apply to the webmasters of this site at info@nathanlomax.com

Some images that appear on this site have been supplied by a third-party, for which they have been licensed for us by purchase of the Publisher. In all such cases the original copyright of these is fully acknowledged.

Icons and Artwork

All icons, artwork and other graphical images within this domain are © Copyright Felbrigg Lodge unless otherwise stated, under Section 17 of the Copyright, Designs and Patents Act 1988. Felbrigg Lodge owns the copyright in its logotypes and all other promotional logos and corporate identity. Unauthorised use of these by others is prohibited and may be subject to our Fee Schedule.

Questions & Suggestions

Please send an email to info@felbrigglodge.co.uk if you wish to discuss our site, service or this privacy statement.

Children

Please note that we do not collect any personal information from children under 16 years of age and that no child under 16 should submit any personal information to us. Should we discover that any such personal information has been delivered to us, we will remove that information as soon as possible.

Retaining personal information

We retain personal information about you for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us, or to Comply with HMRC and Uk Law

Recruitment

Should you apply for a position within our company, your details will be held on file until such a time as the position is filled. If you are unsuccessful in your application, your details will be disposed of securely and in a timely manner unless you request otherwise.

IP addresses

We may collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. Your IP address is a number that your Internet Service Provider automatically assigns to the computer that you are using to access the Site. This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time of each visit and the page(s) that were visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, validation of a legitimate user session via Google® captcha and administering the Site. Please note that we treat IP addresses, server log files, and related information as Non-Personal Information, except when we are required to do otherwise under applicable law.

Getting in contact

If you would like to review, access, amend or update your information please contact: –

Data Controller

Felbrigg Lodge Hotel

School Road

Aylmerton

Norwich

Norfolk

NR118RA

E Mail: – Info@felbrigglodge.co.uk

Tel 01263837588

This policy was updated on 01/04/2021