Tel Reservations:-01263838967

Frequently Asked Questions

FAQ

Frequently Asked Questions

Do I have to pay extra fees?

Guests have to pay extra fees for any extras they request us to provide i.e  flowers, drinks, requested taxi's, breakages, extra guests in room etc.

Do You Take Dogs

Yes well behaved dogs and their owners are welc+ome in all our rooms at a c+harge of £10.00 per dog per night.

Can I change my reservation?

The first time a guest asks to change their reservation we will subject to availability do all we can to facilitate their request. If any further date change is requested a £25.00 admin c+harge will be applied.

What happens if a host cancels?

If for any reason we need to cancel your reservation we will first contact you to explain why and an alternative date will be offered if this does not meet with your requirements a full refund will be made of any monies paid.

How do I cancel my reservation?

If you need to cancel your reservation you will need to contact us by phone and then confirm your request by email.

If the cancellation is within 72hours of your booked arrival you will be liable to full payment of your reservation. If the cancellation is before this time you will just forfiet your deposit unless you move the booking to an alternative date.

What happens if a guest damages a property?

If a guests fails to report damage they have caused  as. a courtessey to us then we will pursue them if necessary through the UK courts for compensation.

Courteous guests who do inform us will be asked to pay for damages caused and copies of invoices for any work needed can be supplied .

What is a special offer?

 or packages we create with included extras.

Currently Bracken £250.00

                Bramble £225.00

                 Briar     £225.00

Where do we have Breakfast?

Guests will have breakfast served to their rooms at the requested time between 8.15 am -9.30am. All rooms have a dining table and chairs.

Do we have to book a slot to use the swimming pool?

the  pool is open from 7am-10pm.

Private one hour use of the pool can be booked with the owners between 7am and 2 pm then from 6pm-9pm to get the time slot you would prefer we suggest booking as soon as possible.

currently we offer open swimming for all guests from 4pm-6pm 

Do you offer Spa Treatments

Yes we do these need to be booked 24hours in sadvance with Sarah our therapist. Sarahs contact numbers are

Call: 01263711266

         07765 556243

Do you have contact numbers for local Taxi services?

A1 Cabs
(89) · Taxi service
10+ years in business · 11A Church St · 01263 513371
 
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Bernies Taxis
(56) · Taxi service
10+ years in business · Hillview, Sandy Ln · 01263 513376
 
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Top Taxi Norfolk
(94) · Taxi service
7+ years in business · 10 Warnes Cl · 01263 663187
Premier Cars
(21)
Taxi service10+ years in business
Open ⋅ Closes 12 amCromer01263 514614
 
 
 
 
 
 
 
Country Cars
(35)
Taxi service5+ years in business
Norwich01263 515440
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"Superb customer service. Efficient, friendly, good price and so ..."
 
 
 
 
 
 
 
Coast To Coast Cabs Ltd
(15)
Taxi service7+ years in business
Open ⋅ Closes 1 amCromer01263 511749
 
 
 
 
 
 
 
 

No answer to your question? Please ask us.